WHAT IS THE RETURN POLICY

If you change your mind or make a wrong selection, you may be entitled to a refund under our change of mind returns policy.

If you need help re-purchasing, please contact our customer service team at info@elevatefitnezz.com

 

PURCHASES

Purchases can be returned using the below instructions.

If you need help re-purchasing, please contact our customer service team

 

RETURN INSTRUCTIONS

  1. Before you email customer service, please provide your order number.
  2. Email customer service info@elevatefitnezz.com and they will explain the return options to you.
  3. You will be instructed on how pack the items into the original parcel, with the original packaging and all the labels/hangtags are still attached.
  4. Then return the parcel to Elevatefitnezz  as instructed.

 

HERE ARE A FEW THINGS WE NEED YOU TO KEEP IN MIND.

Following these instructions will help to get your funds back into your account as soon as possible.

  • We need you to book in a separate return for each order number.
  • We only accept returns under our change of mind returns policy within the 30 day return period. If a return older than 30 days reaches our warehouse, we cannot accept the returned items and cannot give a refund under our change of mind returns policy. This Return Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are imposed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986
  • We are unable to refund the initial shipping cost of your order (all orders over $200 qualify for free shipping)
  • To return under our change of mind returns policy, the garment must be unworn and in its original condition with tags still attached
  • Package your item(s) in the original packaging. If this is a satchel, turn it inside out. If it is a box make sure that there are no barcodes, names or addresses showing. If you don’t have the original packaging, any plastic bag is fine as long as it is not see-through.
  • Elevatefitnezz does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

 

PLEASE NOTE:

 

  • Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. We therefore need to allow at least 14 days receiving and processing your return.
  • We will notify you via e-mail once we have received and processed the returned product(s). Once the return has been approved, it takes 1-2 days for the refund to be made by Elevatefitnezz  to your payment provider.
  • We will refund the value of the product(s) total. Refunds will be given in the same form of payment as the original purchase. If one item is returned that was part of a ‘2 for 1’, ‘buy 1 and get 2nd for 50%’ or ‘spend & save’ deal, the garment will be refunded at the discounted price or as the percentage price as calculated by Elevatefitnezz which was paid and not the original full price.
  • This Return Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are imposed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

 

WHAT IS YOUR RETURNS PERIOD

We can only accept returns under our change of mind returns policy within a 30 Day return period. If a return older than 30 days reaches our warehouse, Elevatefitnezz cannot accept the returned items and cannot give a refund under our change of mind returns policy. However, this does not affect your rights under the consumer guarantees which apply under the Australian/New Zealand Consumer Law.

 

WHEN WILL I GET MY REFUND

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 28 days, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Elevatefitnezz to your payment services provider (for example your credit card supplier).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. For further information please feel free to email our online shop customer service team (email at the bottom of the page) and let the advisor know the details of your order and / or about your open question.

 

CAN I EXCHANGE A PRODUCT

Unfortunately we are unable to exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our policy’s. If you need help re-purchasing, please contact our customer services advisors.

 

WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE, OR ISN’T WHAT I ORDERED

If you have received a damaged or defective product, please return the product as per the return instructions. If you have received the incorrect order please contact our customer service advisors (email at the bottom of the page) and let the representative know the details of your order and they will then assist you further.

 

WILL YOU REFUND MY SHIPPING / DELIVERY COSTS IF I RETURN MY ORDER

We will refund the complete cost of the return. We will not refund the shipping costs. Please note all orders over $200 qualify for free shipping.

 

CAN I RETURN ITEMS THAT WERE PURCHASED AT DIFFERENT TIMES ON THE SAME RETURNS FORM

You will need to book a separate return for each order number. This means you need to generate one return label for each order.

 

THINGS TO KEEP IN MIND WHEN RETURNING A GARMENT

  • To return under our change of mind returns policy, the garment must be unworn and in its original condition with tags still attached.
  • Please follow the packaging instructions as explained above to ensure we can accept your return.
  • We cannot facilitate exchanges for online purchases. If you wish to exchange a product, you will need to return your purchase for refund and place a new order

 

CONTACT OUR CUSTOMER SERVICE TEAM IN THE FOLLOWING CIRCUMSTANCES

  • You have received the wrong order.
  • You have received the same product twice please ensure you have your packing/returns delivery note (included with your delivery) on hand when contacting our customer service team.

 

WHAT DO I DO IF MY QUESTION ISN’T COVERED HERE

If you cannot find the answer to your question here, we recommend you to email our online shop customer service team (email at bottom of the page) and let the advisor know the details of your order and / or about your question.

Our online shop customer service team are available and happy to assist you only via email – info@elevatefitnezz.com